Terms & Conditions
Welcome to Shringar Sakhi. These Terms and Conditions govern your use of our website and the purchase of our handcrafted products, including thread bangles, earrings, necklaces, bracelets, and bridal chudhas. By placing an order, you acknowledge that you have read, understood, and agreed to be bound by these terms.
The Terms and Conditions for Shringar Sakhi govern all interactions and purchases made through our platform, specifically focusing on our handcrafted jewelry including thread bangles, earrings, necklaces, bracelets, and bridal chudhas. By accessing this website and placing an order, you agree to a legally binding agreement centered on the unique nature of customized artistry. At Shringar Sakhi, the heart of our service is the ability to customize every piece to your specific requirements, which creates a shared responsibility between the creator and the buyer.
When you initiate a customization request, you are responsible for providing complete and accurate specifications regarding color palettes, sizing, and design elements. Because our products are meticulously handcrafted, you acknowledge that slight variations in thread texture, color shading, and stone placement are natural characteristics of handmade jewelry and do not constitute defects. We strive for perfection, yet the digital representation of colors on your screen may vary slightly from the physical product due to monitor settings and lighting.
All orders must be paid for in full before our artisans begin the production process. Because each item is tailored to your unique vision, the production timeline is longer than that of mass-produced goods. We require a dedicated window for crafting, and while we aim for timely delivery, we cannot be held liable for delays caused by shipping carriers or inaccurate address information provided at checkout. It is your duty to ensure all contact and delivery details are correct to avoid lost shipments or additional re-delivery fees.
Regarding our return policy, the personalized nature of our work means that all customized orders are final. We do not offer refunds, returns, or exchanges for items that were made to your specific size or color choices simply because of a change of mind. However, we do prioritize the integrity of our craft. If a product arrives physically damaged, you must contact us within twenty-four hours of delivery with a mandatory unboxing video to be eligible for a repair or replacement. Without this video evidence, we cannot verify the condition of the item upon arrival.
Proper care is essential for maintaining the beauty of thread-based and stone-studded jewelry. Shringar Sakhi is not responsible for damage resulting from exposure to water, sweat, perfumes, or harsh chemicals. Furthermore, our jewelry is intended for adult use and may contain small parts that pose a choking hazard; we are not liable for any injuries resulting from improper supervision. By continuing to use our site, you agree that Shringar Sakhi holds all intellectual property rights to our original designs and images. Any unauthorized use of our brand assets is strictly prohibited. We reserve the right to modify these terms at any time to reflect changes in our business or legal requirements, and your continued patronage signifies your acceptance of these evolving standards.